Terms of service

Terms and Conditions of Supply

1. Introduction

1.1 These terms and conditions ("Terms") govern the supply of goods via our website. By placing an order, you agree to these Terms.
1.2 Please read these Terms carefully before submitting your order. They explain who we are, how we provide products, how to resolve issues, and other important details.

2. Consumer or Business Customer

2.1 These Terms apply differently based on whether you are a business or consumer:

• Consumer: An individual purchasing goods primarily for personal use, not related to a trade, business, or profession.
• Business Customer: Any individual or entity purchasing goods for use in connection with their trade, business, craft, or profession, including but not limited to companies, sole traders, and partnerships.

2.2 If you are a business customer, you confirm that you have authority to bind the business on whose behalf you are using our site.

3. Information About Us

3.1 Who we are: Trusted Building Supplies Ltd, registered in England and Wales under company number 15957812. Our registered office is Unit 16 Eurotech Park, Burrington Way, Plymouth PL5 3FR.
3.2 How to contact us:

• Phone: 03333 442 240
• Email: sales@trustedbuildingsupplies.co.uk

3.3 How we may contact you: We will use the contact information provided in your order, including email or postal address.
3.4 "Writing" includes email: Any references to "writing" or "written" include electronic communications like email.

4. Using Our Website

4.1 Your use of our website is subject to our Terms and Conditions of Use. Please read this carefully.
4.2 We use your personal data in accordance with our Privacy Policy

5. Contract Formation

5.1 Order acceptance: A binding contract forms when we email you to confirm your order is being processed.
5.2 If we cannot accept your order: Reasons may include product unavailability, errors in pricing or description, or logistical constraints. You will not be charged if we cannot fulfil your order.
5.3 Order confirmation: You will receive an order number, which should be referenced in all communications.

6. Our Products

6.1 Images and Descriptions:
All product images and descriptions on our website are for illustrative purposes only. While we make every effort to ensure accuracy, actual products may vary slightly in colour, texture, size, or packaging due to manufacturing processes, lighting conditions, or screen settings. Such variations do not constitute a fault or defect and are not grounds for return or refund.

6.2 Natural Variations:
Certain products, including but not limited to tiles, brick slips, timber, and natural stone, may contain natural variations in colour, grain, shading, or texture. These characteristics are inherent to the materials and should be expected. They enhance the uniqueness of each product and do not represent a defect.

6.3 Acceptance of Products:
By placing an order, you acknowledge and accept the possibility of minor variations as described above. We recommend ordering sufficient quantities in a single batch to ensure consistency where necessary. We will not accept returns, exchanges, or claims relating to product appearance where the product supplied is within reasonable commercial tolerance.

7. Delivery

7.1 Delivery charges and timelines: Delivery costs are calculated at checkout and provided for UK mainland addresses.
7.2 Delays outside our control: If delivery is delayed due to unforeseen circumstances, we will inform you promptly. You may cancel the order for a refund if delays are substantial.
7.3 Responsibility and ownership: Goods become your responsibility upon delivery and your property once payment is complete.

8. Changes and Cancellations

8.1 If you want to make changes: Contact us to request changes to your order. We will let you know if changes are possible and any associated costs or delays.
8.2 Our right to make changes: We may amend these Terms to reflect legal or technical adjustments. We will notify you of significant changes and provide options to cancel if you do not agree.

9. Your Rights to Cancel and Return

9.1 Consumers: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving goods and request a refund. Goods must be returned in their original condition unless faulty.

9.2 Non-returnable/refundable products: Products that are cut to size, customised, perishable, labelled as non-returnable or made to order are non-returnable and non-refundable unless faulty.

9.3 Faulty or misdescribed products: Whether you are a consumer or business customer, you are entitled to a repair, replacement, or refund for defective goods under applicable UK law.

9.4 How to cancel:

• Phone: 03333 442 240
• Email: sales@trustedbuildingsupplies.co.uk

9.5 Business Customers:

• Returns are only accepted within 7 days of receipt and must be pre-approved.
• Returned goods must be in their original condition and packaging.
• A restocking fee may apply for non-faulty returns.
• This does not affect your statutory rights under the Sale of Goods Act 1979 for faulty goods.

10. Returns

10.1 Products must be returned in their original condition unless faulty.
10.2 Consumers are responsible for return costs unless the product is defective or the return is due to our error.
10.3 Refunds will be processed within 14 days of receiving the returned product.

11. Pricing and Payment

11.1 Prices include VAT unless stated otherwise.
11.2 Payment methods: Credit Card, Debit Card, Apply Pay, Shop Pay, Debit Card Full payment must be made before dispatch.
11.3 Errors in pricing: If a pricing error is identified, we will notify you before proceeding.

12. Liability

12.1 Consumers:

• We are liable for foreseeable damages caused by our negligence or breach of contract.
• We do not exclude liability for death, personal injury, or fraud.

12.2 Business customers:

• Liability is limited to the contract value unless otherwise stated.
• We are not liable for indirect or consequential losses.

13. Governing Law and Disputes

13.1 These Terms are governed by English law.
13.2 Consumers may bring legal proceedings in the courts of England, Wales, Scotland, or Northern Ireland. Business disputes will be resolved exclusively in the courts of England and Wales.

By placing an order, you confirm your agreement to these Terms. For questions, please contact our customer support team.