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Privacy policy

Privacy Policy for Trusted Building Supplies

This Privacy Policy outlines how Trusted Building Supplies (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.trustedbuildingsupplies.co.uk (the “Site”). We are committed to protecting your privacy and ensuring your personal information is handled securely and in compliance with applicable laws, including the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device and browsing behaviour to enhance your shopping experience. This includes:

  • Device Information: Your web browser, IP address, time zone, and installed cookies.
  • Browsing Data: Pages viewed, referring websites or search terms, and interactions with our Site.

We collect Device Information using:

  • Cookies: Data files that include an anonymous unique identifier. Learn more about cookies and how to manage them at www.allaboutcookies.org.
  • Log Files: Tracking your actions on the Site and capturing your IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to understand browsing behaviour.

When you place or attempt to place an order, we collect:

  • Order Information: Your name, billing and shipping addresses, payment details (including card information), email address, and phone number.

We collectively refer to this data as “Personal Information” in this policy.

How We Use Your Personal Information

We use your Personal Information to:

  1. Fulfil Orders: Process payments, arrange shipping, and send order confirmations.
  2. Communicate: Provide updates or assistance regarding your order.
  3. Fraud Prevention: Screen orders for potential risks.
  4. Personalised Marketing: Deliver tailored offers and updates (subject to your preferences).

Device Information helps us:

  • Detect and prevent fraudulent activity.
  • Optimise our Site’s functionality, design, and marketing efforts.

Sharing Your Personal Information

We share your Personal Information with trusted third parties to enhance your shopping experience:

  • Service Providers: For example, Shopify powers our online store. Learn more at Shopify's Privacy Policy.
  • Analytics Tools: We use Google Analytics to understand user behaviour. Read Google's policy here or opt out here.

We may also share information to comply with legal obligations, such as responding to court orders or protecting our rights.

Behavioural Advertising

We use your Personal Information to deliver targeted advertisements and promotions. To learn more about targeted advertising, visit the Network Advertising Initiative.

To opt out of targeted ads:

For broader opt-out options, visit the Digital Advertising Alliance.

Your Rights

UK and EU Residents

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections or deletions of your data.
  • Restrict or object to processing of your data.
  • Data portability where applicable.

To exercise these rights, contact us at the details below. Note that we may process your information to fulfil contracts (e.g., completing an order) or for legitimate business interests.

Data Transfers

Your data may be transferred to third countries, such as Canada and the United States, in compliance with UK GDPR safeguards.

Data Retention

We retain your Order Information for as long as necessary to fulfil the purposes outlined in this policy, or until you request its deletion. For legal and regulatory purposes, certain information may be retained longer.

Cookies

Our Site uses cookies to enhance your experience. You can control cookie preferences via your browser settings. For more information, visit our Cookie Policy.

Do Not Track

Our Site does not alter its data collection practices in response to browser "Do Not Track" signals.

Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Please review this page periodically for updates.

Contact Us

If you have questions, complaints, or wish to exercise your rights, please contact us at:

Trusted Building Supplies
[Re: Privacy Compliance Officer]
Unit 16 Eurotech Park, Burrington Way, Plymouth, PL5 3FR
Email: sales@trustedbuildingsupplies.co.uk

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