Welcome to Trusted Building Supplies! By accessing or using our website (referred to as “the Website”), you agree to comply with and be bound by these Terms and Conditions of Use ("Terms"). Please read them carefully. If you do not agree with any part of these Terms, you must not use our Website.
1. About Us
- Trade Name: Trusted Building Supplies
- Registered Address: Unit 16, Eurotech Park, 32 Burrington Way, Plymouth, PL5 3FR, United Kingdom
- Company Registration Number: 15957812
- VAT Number: 476934638
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Contact Details:
- Phone: 03333 442240
- Email: sales@trustedbuildingsupplies.co.uk
2. Website Use
2.1. Eligibility: You must be at least 18 years old to use this Website or have parental/guardian consent.
2.2. Prohibited Use: You agree not to:
- Use the Website for unlawful purposes or fraudulent activities.
- Interfere with or disrupt the Website’s functionality.
- Upload or transmit harmful code, malware, or any content that infringes intellectual property rights.
2.3. Account Security: If you create an account, you are responsible for maintaining its confidentiality and all activities under your account.
3. Product Information and Pricing
3.1. Accuracy: While we strive to ensure all product descriptions, images, and prices are accurate, errors may occasionally occur.
3.2. Pricing:
- Prices are displayed in GBP (£) and exclude VAT unless otherwise specified.
- We reserve the right to correct any pricing errors before or after an order is placed.
3.3. Availability: Products are subject to availability. We reserve the right to modify or withdraw products without prior notice.
4. Placing Orders
4.1. Order Acceptance: An order confirmation email does not constitute acceptance. We reserve the right to cancel or refuse orders for any reason, including stock limitations or suspected fraudulent activity.
4.2. Payment: Full payment must be made at the time of order placement unless otherwise agreed.
4.3. Title and Risk: Ownership of goods transfers to you upon receipt of full payment. Risk of damage or loss passes to you upon delivery.
5. Delivery
5.1. Delivery Times: Delivery dates are estimates and not guarantees. Delays may occur due to unforeseen circumstances.
5.2. Delivery Address: Ensure your delivery details are accurate. We are not liable for failed deliveries due to incorrect or incomplete information.
5.3. Inspection: Please inspect your order upon delivery and report any issues immediately.
6. Returns and Refunds
6.1. Consumer Returns:
- Under the Consumer Contracts Regulations 2013, consumers have 14 days to return most items.
6.2. Business Returns: Business customers must request returns within 7 days of receipt. Refunds may be subject to restocking or handling fees.
6.3. Exclusions: - Bespoke, personalised, or “cut-to-size” items are non-returnable unless faulty.
6.4. Refunds: Approved refunds will be processed using the original payment method. Please allow up to 14 days for processing.
For full details, refer to our Returns Policy.
7. Intellectual Property
7.1. All content on the Website, including images, logos, and text, is owned by or licensed to Trusted Building Supplies.
7.2. You may not reproduce, distribute, or modify Website content without prior written consent.
8. Limitation of Liability
8.1. We are not liable for indirect, incidental, or consequential losses arising from:
- The use or inability to use the Website.
- Errors in product descriptions or pricing.
8.2. Our liability for any claim is limited to the value of the goods purchased.
9. Privacy and Data Protection
9.1. Your personal data is processed in accordance with our Privacy Policy.
9.2. By using our Website, you consent to the use of cookies as outlined in our Cookie Policy.
10. Third-Party Links
10.1. Our Website may contain links to third-party websites for your convenience. We are not responsible for their content, privacy practices, or terms of use.
11. Governing Law
11.1. These Terms are governed by the laws of England and Wales.
11.2. Any disputes will be resolved exclusively in the courts of England and Wales.
12. Changes to These Terms
12.1. We may update these Terms from time to time. Updates will take effect immediately upon posting on the Website.
12.2. Continued use of the Website constitutes acceptance of any changes.
13. Contact Information
For any queries about these Terms, please contact us:
- Phone: 03333 442240
- Email: sales@trustedbuildingsupplies.co.uk
- Address: Unit 16, Eurotech Park, 32 Burrington Way, Plymouth, PL5 3FR, United Kingdom